Frequently Asked Questions

Everything you need to know about your skincare journey with The INKEY List.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 60-day return policy for all products purchased directly from our site. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your products cruelty-free?

Yes, The INKEY List is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we permit suppliers to do so on our behalf.

How do I know which products are right for my skin type?

We recommend using our Recipe Builder tool on the homepage or chatting with our askINKEY team for a personalized skincare routine tailored to your specific concerns.

Do you ship internationally?

We currently ship to a wide range of countries globally. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.